Henderson Pavilion

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Henderson Pavilion FAQ's

Henderson Pavilion Frequently Asked Questions

Address & Directions
Where are the Henderson Pavilion and Box Office located?
How do I get to the Henderson Pavilion?

ATM
Is an ATM machine onsite?

Attire
How should I dress for an outdoor concert?

Camera & Recording Devices
Can I take pictures or video tape during the concert?

Cancellation Policy
If it rains, will the show still go on?

Cell Phones
Are cell phones allowed into the Henderson Pavilion?

Concert/Event Information
How do I find out about upcoming events and performances at the Henderson Pavilion?

Concessions
Is there a concession stand onsite at the Henderson Pavilion?

Food & Beverage
Can I bring outside food and beverage into the Henderson Pavilion?

General Admission
Are tickets assigned seating?

Hotels
What hotel room accommodations are available near the Henderson Pavilion?

Lawn
Are lawn chairs allowed for lawn seating?

Lost & Found
Where is Lost & Found located?

Parking
Where can I park at the Henderson Pavilion and how much does it cost?

Permitted Items
Can I bring a backpack or bag into the Henderson Pavilion?

Pets
Are pets allowed into the Henderson Pavilion?

Re-entry
Is re-entry allowed at the Henderson Pavilion?

Refund Policy
Can I get a refund for tickets I purchased?

Rental Opportunities
Who do I contact if I'm interested in renting the Henderson Pavilion?

Showtimes
When do the gates open for each event at the Henderson Pavilion?

Smoking
Is smoking allowed at the Henderson Pavilion?

Strollers
Are strollers allowed into the Henderson Pavilion?

Tickets
How do I purchase tickets to an event at the Henderson Pavilion?
I do not have access to a printer. How do I retrieve my tickets?
I purchased my tickets over the phone. How do I redeem my tickets?
Do I need to purchase a ticket for my child?
What do I do if I lost my tickets?
The ticket price was $10 and I was charged $14, why?

Venue Information
What type of venue is the Henderson Pavilion?

Wheelchair Access
Is the Henderson Pavilion wheelchair accessible?
Are there special services for people with disabilities?

Will Call
Where is Will Call?

Where are the Henderson Pavilion and Box Office located?
The Henderson Pavilion and Box Office are located at 200 South Green Valley Parkway, at the intersection of Green Valley Parkway and Paseo Verde, across from The District at Green Valley Ranch.

How do I get to the Henderson Pavilion? 
See Directions

How do I purchase tickets to an event at the Henderson Pavilion?
Tickets can be purchased online at HendersonLive.com, in person at the box office or by phone. Cash, Visa, MasterCard & Discover are accepted forms of payment. We do not accept American Express or personal checks.

I do not have access to a printer. How do I retrieve my tickets?
If you purchased your tickets online and you do not have a printer to print your E-Tickets, please visit the Henderson Pavilion Box Office, during business hours, with your photo ID and credit card used to purchase the tickets and an attendant will provide you with your tickets.

I purchased my tickets over the phone. How do I redeem my tickets?
If you purchased your tickets over the phone, you can either have the tickets emailed to you via E-Tickets or you can have them made available for pick up at Will Call during box office hours and the day of show. You must present a photo ID and credit card used to purchase your tickets.

Where is Will Call?
Will Call is located at the box office, 200 South Green Valley Parkway. Tickets can be picked up during box office hours. Present your photo ID and credit card used to purchase tickets.

Do I need to purchase a ticket for my child?
Tickets are required for all children 3 and over. Children two years and younger may enter as a lap child and do not require a ticket.

What do I do if I lost my tickets?
Visit box office with your photo ID and credit card used to purchase tickets. If purchased tickets with cash, a photo ID must be presented at the box office.

The ticket price was $10 and I was charged $14, why?
Service fees may apply, depending on performance.

Can I get a refund for tickets I purchased?
All ticket sales are final. No refunds or exchanges.

Are tickets assigned seating?
All tickets are assigned seating and are sold on a “First Come, First Served” basis. Lawn seating is available for certain shows. An interactive seating chart is available to allow you to get a photographic view from your seat location.

If it rains, will the show still go on?
All performances will continue as scheduled, rain or shine. No refunds or exchanges will be made in the case of inclement weather.

Where can I park at the Henderson Pavilion and how much does it cost?
Complimentary parking is available adjacent to the Pavilion. Nearly 40 spaces are designated for handicap parking. Shuttle services will be provided for large events only. Further details regarding parking are available.

When do the gates open for each event at the Henderson Pavilion?
Gates typically open one hour prior to performance.

Is re-entry allowed at the Henderson Pavilion?
No, re-entry is not allowed during ticketed events.

What type of venue is the Henderson Pavilion?
The Henderson Pavilion is an outdoor concert venue, with canopied seating.

How should I dress for an outdoor concert?
Informal attire and comfortable footwear is appropriate. You may want to dress according to the weather. The temperature under the tent is around 7-10 degrees cooler than surface temperatures.

Is the Henderson Pavilion wheelchair accessible?
Yes, the Henderson Pavilion is compliant with the Americans with Disabilities Act (ADA). 25 Handicap seats available Elevator and ramps for access to seating Ushers available for assistance.

Are there special services for people with disabilities?
The City of Henderson supports the Americans with Disabilities Act (ADA). Advanced notice may be necessary to ensure that appropriate accommodations will be provided. For full telephone, use Relay Nevada by dialing 7-1-1.

Is there a concession stand onsite at the Henderson Pavilion?
Concessions may be available onsite, depending on the performance. Also, depending on the performance, alcohol may be served at concessions for ages 21 and older. A Driver’s License is required to purchase alcohol.

What am I allowed to bring into the Henderson Pavilion?
One unopened bottle of water per person – plastic only, blankets and animals assisting disabled, are allowed. We request the individual have proof of certification or a license for the service animal.

What items are not allowed to be brought into the Henderson Pavilion?
For the safety of you and others attending events at the Henderson Pavilion, coolers, glass, bottles, cans, weapons, laser pointers, chairs, bicycles, skateboards, rollerblades, scooters, strollers, illegal drugs, outside food and beverage, pets, recording devices, cameras (FLASH PHOTOGRAPHY is not permitted), umbrellas and any items deemed inappropriate by management are not allowed. All persons/bags are subject to search at any time.

Is smoking allowed at the Henderson Pavilion?
The Henderson Pavilion is a non-smoking facility. Smoking is only permitted outside the gates or in the designated area on the lawn.

Are strollers allowed into the Henderson Pavilion?
Strollers are not allowed for any ticketed event.

Are pets allowed into the Henderson Pavilion?
No. Pets are not allowed. Service animals are welcome in the Henderson Pavilion. We request the individual have proof of certification or a license for the service animal.

Can I bring a backpack or bag into the Henderson Pavilion?
Yes. Bags are permitted and are subject to search at anytime.

Can I bring outside food and beverage into the Henderson Pavilion?
Outside food and beverage is not permitted. One unopened bottle of water per person is allowed. Alcohol or coolers are also not permitted. Depending on the event, alcohol may be served at concessions for ages 21 and older. A Driver’s License is required to purchase alcohol.

Can I take pictures or video tape during the concert?
Flash photography is not allowed. Recording devices of any kind are not allowed.  

Are cell phones allowed into the Henderson Pavilion?
Yes, cell phones are allowed, however, please silence your phone during the performance and be courteous and leave the area to accept all calls.

Are lawn chairs allowed for lawn seating?
Personal lawn chairs are not permitted. Blankets are recommended. The Pavilion has a limited number of lawn chairs available.

Is an ATM machine onsite?
An ATM machine is not always on site. It is dependent on the performance.

Where is Lost & Found located?
Lost & Found is located at the Henderson Pavilion Box Office.

What hotel room accommodations are available near the Henderson Pavilion?
See hotel options on the Our Neighbors page.

How do I find out about upcoming events and performances at the Henderson Pavilion?
Sign-up for our HendersonLive newsletter to learn about upcoming concerts and events. Go to HendersonLive.com and join the mailing list or become a Fan of the Henderson Pavilion on Facebook.

Who do I contact if I'm interested in renting the Henderson Pavilion?
Please contact Dianne Mizelle at 702-267-2171 for rental inquiries.

For answers to additional questions, please call (702) 267-4TIX (4849).